Customer Service
RELIABLE
Our values drive us to do the right thing
COURTEOUS
Our mission is to provide safe, reliable, and courteous transportation service to the general public at an affordable price.
570.821.3800 | CustomerService@MartzBus.com
Customer Service Hours: 4:00 AM to 9:00 PM Monday through Friday | 6:00 AM to 9:00 PM on Weekends and Holidays
Jump to your preferred location:

ADDRESS
James Conahan Intermodal Center - Rear 47 S. Washington Street, Wilkes-Barre, PA 18701
TICKETING HOURS
6:15 AM to 2:15 PM Daily
SERVICE
WB to NYC, Philly/AWN, Atlantic City (summer only) - Gates 1 & 2
PARKING
15-minute spots near terminal gates, or city Park & Lock
OTHER SERVICE
Fullington (FAB) WB–Hazleton & Harrisburg, State College/Pittsburgh — use Martz Gate #4. For tickets call 814-355-4900 or visit Trailways.com
LOCAL BUS
Luzerne County Transit Authority (LCTA) 570.288.8420
AFTER HOURS AGENT
After 2:15pm call 570.821.3800 to speak with an Agent
GIFT CARDS
Gift cards are available for purchase at this location, in person only, during regular ticketing hours.
Amenities
- Indoor waiting area (climate controlled)
- Outdoor covered shelter or awnings
- PA system for announcements
- Staffed ticket counter
- Restrooms (ada compliant)
- Drinking fountains
- Designated gates for coaches
- Vending machines
- ATM
- Lost and Found courtesy service
ADDRESS
29 Wyoming Valley Mall, Wilkes Barre, PA 18702 - Use the Kidder/Mundy Entrance: Martz Bus pick up in the very first row of parking spaces - look for red donation bins & Martz sign on pole
TICKETING HOURS
Unmanned — Parking lot pick up & drop ONLY
SERVICE
WVM to NYC, Philly/AWN, Atlantic City (plus tours & charters)
PARKING
FREE
OTHER SERVICE
Martz Bus Tours and Charter pick up and drop off available here
AFTER HOURS AGENT
570.821.3800
Amenities
- Lost and Found courtesy service
- Free parking
ADDRESS
30 Lackawanna Ave, Scranton, PA - Take Cliff Street to parking area
TICKETING HOURS
5:45 AM to 7:00 PM
SERVICE
SCR to NYC, Philly/AWN, Atlantic City (summer) — Gates 1 & 2
PARKING
$9 per day; $40/month commuter; $112/month non-commuter
OTHER SERVICE
Fullington (FAB) SCR–Hazleton & Harrisburg, State College/Pittsburgh call 814.355.4900 or Trailways.com; GLI Upstate NY–SCR–NYC and Greyhound Philly–DWG–MTP–SCR call 570.268.9000. COLTS: County of Lackawanna Transit 570.346.2061 PLEASE NOTE Greyhound and FLIX use two Scranton locations please VERIFY the address before travel.
AFTER HOURS AGENT
570.821.3800
GIFT CARDS
Gift cards are available for purchase at this location, in person only, during regular ticketing hours.
Amenities
- Indoor waiting area (climate controlled)
- Outdoor covered shelter or awnings
- PA system for announcements
- Staffed ticket counter
- Restrooms (ada compliant)
- Drinking fountains
- Designated gates for coaches
- Vending machines
- ATM
- Lost and Found courtesy service
- Daily parking with paid permit
- Monthly parking with paid permit
ADDRESS
2 Fork Street, Mt Pocono, PA 18344
TICKETING HOURS
Monday - Friday 3:45 AM – 7:20 PM, Weekends & Holidays: 7:30 AM – 7:20 PM
SERVICE
MTP to NYC, DWG, PNR, WB, SCR
PARKING
$5 per day; $17 per week; $30 per month (commuter only)
OTHER SERVICE
GLI - Philly – DWG – MTP – SCR
LOCAL BUS
Pocono Pony 570.839.6282
AFTER HOURS AGENT
570.821.3800
GIFT CARDS
Gift cards are available for purchase at this location, in person only, during regular ticketing hours.
Amenities
- Indoor waiting area (climate controlled)
- Outdoor covered shelter or awnings
- Staffed ticket counter
- Restrooms (ada compliant)
- Curbside loading zone
- Vending machines
- ATM
- Lost and Found courtesy service
- Daily parking with paid permit
- Monthly parking with paid permit
ADDRESS
1082 Foxtown Hill Road (Rt 611), Stroudsburg, PA 18360
TICKETING HOURS
Monday - Friday: 3:45 AM - 6:05 AM reopens 9:00 AM – 7:45 PM; Weekends: 7:45 AM – 7:45 PM
SERVICE
DWG to NYC, MTP, SCR, WB
PARKING
$5 per day; $17 per week; $30 per month (commuter only)
OTHER SERVICE
GLI - Philly – DWG – MTP – SCR
LOCAL BUS
Pocono Pony 570.839.6282
AFTER HOURS AGENT
570.821.3800
GIFT CARDS
Gift cards are available for purchase at this location, in person only, during regular ticketing hours.
Amenities
- Indoor waiting area (climate controlled)
- Outdoor covered shelter or awnings
- PA system for announcements
- Staffed ticket counter
- Restrooms (ada compliant)
- Drinking fountain
- Designated gates for coaches
- Vending machines
- ATM
- Lost and Found courtesy service
- Daily parking with paid permit
- Monthly parking with paid permit
ADDRESS
545 Independence Road, East Stroudsburg, PA 18301 - Exit 309 (Marshall’s Creek) off I-80 — turn left at the light; PNR is on the right. Located behind the Staybridge Hotel.
TICKETING HOURS
Monday - Friday 6:15 AM to 8:30 AM
SERVICE
PNR to NYC, PNR, MTP, SCR, WB
PARKING
$5 per day; $17 per week; $30 per month (commuter only)
AFTER HOURS AGENT
570.821.3800
GIFT CARDS
Gift cards are available for purchase at this location, in person only, during regular ticketing hours.
Amenities
- Indoor waiting area (climate controlled)
- Curbside loading zone
- Lost and Found courtesy service
- Daily parking with paid permit
- Monthly parking with paid permit
ADDRESS
625 8th Avenue, New York, NY 10109
TICKETING HOURS
Monday - Friday: 6:00 AM to 10:00 PM
SERVICE
NYC to PV, DWG, SR209, PNR, MTP, SCR, WVM & WB
OTHER SERVICE
AFTER HOURS AGENT
570.821.3800, call RedCap ADA: 212.502.2245 Note: Adirondack agents are located on the North Wing SUBWAY level. Loyalty members 570.821.3800 to purchase by phone.
GATES
Martz Bus Gates: 23, 25, 27, 29 and 31 (11:30 PM use Gate 79)
SERVICE
NYC to PV, DWG, PNR, MTP, SCR, WVM & WB
AGENT
Call 570.821.3800 for assistance or to cancel or rebook Martz Bus tickets.
Amenities
- Indoor waiting area (climate controlled)
- Staffed ticket counter
- Restrooms (ada compliant)
- Designated gates for coaches
- ATM
- Lost and Found courtesy service
ADDRESS
Platform C: 625 Linden Street, Allentown, PA 18101, Official Address: 110 N 6th Street, Allentown, PA 18101
TICKETING HOURS
Loyalty Members call 570.821.3800
SERVICE
SCR–WB–AWN–Philly bus schedule (stops at Platform C)
PARKING
Park & Lock next door (not part of bus service)
OTHER SERVICE
GLI / FAB / Martz — Platform C
AFTER HOURS AGENT
570.821.3800 Cash fares: exact change only.
Amenities
- Designated gates for coaches
- Curbside loading zone
- Lost and Found courtesy service
ADDRESS
2955 Market St, Philadelphia, PA 19102, Buses pull up just before the portico (cement underpass). Look for bus stop signage.
TICKETING HOURS
6:00 AM – 9:00 PM
SERVICE
SCR–WB–AWN–Philly bus schedule (stops near the portico — look for bus stop signs)
PARKING
OTHER SERVICE
Amtrak trains; SEPTA local connections (including airport ~20 minutes)
AFTER HOURS AGENT
570.821.3800
Amenities
- Indoor waiting area (climate controlled)
- Staffed ticket counter
- Restrooms (ada compliant)
- Curbside loading zone
- Lost and Found courtesy service



