Frequently Asked Questions

If you miss your bus, it's important to take immediate action.

You should speak with the Agent on duty at the station or call us right away at 570-821-3800.

By doing so, you can arrange to reschedule your ticket for the next available departure.

Please be aware that failing to update your travel status or contact us promptly will result in the loss of your ticket’s value.

If you need to make changes to your travel arrangements, you can log into your Martz Bus Account to modify the date and time of your trip for a $4 fee. If you prefer to cancel your plans, please call 570 821 3800. A Martz Bus Agent can assist you with an account-credit for your next Martz Bus purchase, less a $7.50 cancellation fee. It is important to complete any rescheduling or cancellation BEFORE your scheduled departure. Failure to do so will result in the loss of your ticket’s value. 

Traveler’s are responsible for either rebooking the trip or canceling the reservation prior to the scheduled departure time.

If you miss your bus, it is important to take immediate action. You should speak with the Agent on duty at the station or call us right away at 570-821-3800.

By doing so, you can arrange to reschedule your ticket for the next available departure.

Please be aware that failing to update your travel status or contact us promptly will result in the loss of your ticket’s value.

Please be aware that failing to update your travel status or contact us promptly will result in the loss of your ticket’s value.

Yes, you can purchase a gift card from any of our terminals in person only at this time.

It's helpful for you to set up a Martz Bus Account to be able to easily track your bus passes, change any travel or quickly board the bus.

Simply go to: Martz Ticketing and follow the directions.

Please contact our Customer Service team and register lost items by calling 570-821-3866 or email us at CustomerService@MartzBus.com

Please contact contact Customer Service by clicking here, or calling 570.821.3800 or email us at customerservice@martzbus.com  

Save money on fuel and parking (often up to $4,000 or more annually) using Martz Bus commuter passes. Even more when you include other related costs like insurance, wear and tear on your car, and (most importantly) your stress level.

Many commuters enjoy the extra rest during the commute. Using this time to recharge on the way to work helps you arrive ready for your busy work day, and on the way home recharges you so you can spend more quality time with family, and friends.

You also have the opportunity to make the most of your time by catching up on work, social media, reading, listening to podcasts or music using your headphones. Martz coaches are equipped with power sources to keep your devices charged.

Yes, Martz Bus does accepts tax benefit cards for tickets. We do not accept these for parking fees.

Employees enrolled in a pre-tax commuter benefits program, provide the amount of their monthly commuting cost for transit up to the maximum $270 per month and receive a debit card to use during Martz ticket purchases (parking excluded).

Martz Commuters save an average of $700, annually, by using this pre-tax deduction program. In addition, our employer can save up to 7.65% on average, on payroll taxes. The more employees that enroll, the greater the savings for your company! Visit https://commuterbenefits.com/ to learn more.

Commuter Savings

Martz Bus offers its greatest savings and best value to customers who travel with us regularly. Daily commuters can save up to 60% with Martz commuter discounts. Your commitment to travel 10, 12 or 40 times within the valid travel dates allows us to bundle the service and offer HUGE savings!

Additional Discounts

· Senior citizens age 62 and older receive a discount on all Martz Bus fares.

· Senior citizens age 65 and older travel free between Wilkes-Barre and Scranton.

· Children ages 2–11 are eligible for child fares; children under age 2 may travel free.

· Student Club Members are eligible for student discounts.

· Active-duty military members are eligible for military discounts.

These discounts are not available online. For assistance, please visit your nearest Martz Bus Pennsylvania location or call 570.821.3800.

Group Travel Savings

NY Party Fares provide savings for small groups of up to eight people traveling together. This special may be purchased online or in-person or by phone from a PA Martz Bus Agent 570.821.3800. You may also find special rates with our Charters operations, or within our Tours offers.

Big Apple Daily Special

The Big Apple Daily Special is available on morning runs 113, 115, or 117 to New York City when returning the same day. The Big Apple Special is not available online. For assistance, please visit your nearest Martz Bus Pennsylvania location or call 570.821.3800.

Weekly Saver – 5 round trips valid to use within 11 days. Perfect for the 3-5 day a week commuter, offering a better per trip rate than the Ten Trip due to the commitment to travel more within a shorter period of time.

Ten Trip –The commitment to travel ten or more times within the time-frame, enables you with tremendous cost savings compared to full fares. Our most popular commuter packages include:

withe Ten Trip package - You get 5 round trips that are valid to use within 31 days. This is a great option for the 1-2 day a week commuter, or mostly remote worker. Weekend travelers may want to consider this package which offers the best value even when only 8 of the 10 trips available when compared to the full fare options.

Twelve Pack – 6 round trips valid to use within 31 days is ideal for the 2-3 day a week commuter, or hybrid worker.

40 Trip Monthly – BEST VALUE for the 4-5 day a week commuter, 20 round trips valid to use within 45 days.

ADA Pre-Reserved Seats

Seats 1, 2, 3 & 4 and seating areas for ADA Wheelchair Lift (seat numbers vary by model) are pre-reserved for the elderly and passengers with disabilities. Martz is required by law to make these seats available upon request.

ADA Assistance

Please let our staff know how we can assist on the day of your travel. If you would prefer to call ahead, please call a Martz Bus Agent at 570-821-3800 or see details here.

You must be in line, and be ready to board at least 20 minutes prior to the scheduled departure time.

Arriving later may result in the loss of your booked ticket. 

Your ticket can be scanned from the printed form, phone, or tablet. You can present the QR code using your mobile device for scanning, or you may print it out at home.

If you choose the “E-mail to Mobile” option, this must be done for each individual boarding pass. Each reservation will have a unique boarding pass for the schedule (date/time). 

Yes! Above and beyond the rewards of saving money on car repairs, the cost of gas and insurance, and saving you stress from the drive we offer a Martz Rewardz program. Click here to learn all about it.

Sign up for Martz Bus Alerts, to be sent to your phone through text (SMS), or email, or both. Martz Bus will update you with any last minute changes. 

Please see our complete list of what you are, and are not permitted to bring on the bus

ADA service animals, trained to do work or perform tasks for the benefit of the individual with a disability, will be permitted to travel. The service animal must be under the control of the owner at all times and must not pose a direct threat to the health or safety of others. Service animals must ride within the customer’s space, service animals may not travel in an aisle or occupy a seat. Martz Bus reserves the right to refuse passage to any animal that poses a threat to the health and safety of other customers or personnel.

While Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the ADA and therefore will not be permitted to travel.

All commuter tickets are good for either direction to or from NYC Port Authority.

No, commuter discounts are available for individual travelers only. 

Strollers are allowed to be stored under the bus. Please see our complete list of what is, and is not permitted on the bus here.

Martz Bus requires minors to be at least 16 years old to travel without an adult, photo ID may be required.