Frequently Asked Questions

Please click here to learn more about trip insurance.

You file a lost or found item report by clicking here. 

Please call 570-821-3865 or email martztours@martzbus.com

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Save money on fuel and parking using Martz Bus Travel & Tours. Even more when you include other related costs like insurance, wear and tear on your car, and (most importantly) your stress trips for fun can quickly escalate into stressful events.

Enjoy the extra rest during the your travel time, soak up all the sights and let us do the driving.

Martz coaches are equipped with power sources to keep your devices charged so you can text and post all your fun travel pics right from the bus.

The best part though, is making memories with friends and family, and even making some new friends along the way.

Yes! We offer a convenient installment payment plan for multi-day tours so you may spread out the cost of your trip over several months.

Once you choose to pay in increments, the money will be automatically deducted from your checking account or charged to your credit card. You will receive a reminder a few days before each payment is scheduled to be withdrawn.  Learn more by clicking here.

Watch for special email or social media for coupon codes! You can find us on Facebook, LinkedIn, Instagram, X and YouTube.

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Each trip includes carefully planned experience. Some tours includes guides, activities, accommodations, and select meals, and other trips offer more of a casual 'on your own' experience for you to travel to a location with others but create your own plans when you arrive.

Every trip page clearly outlines what’s included so you know exactly what to expect before booking and you are always welcome to contact us with any additional questions you may have - we're happy to help!

You can easily browse our upcoming tours and trips and easily book it online, or you are welcome to call us at 570.821.3865 and we can help you book your trip or tour. 

 No, any extra service charge that appears on your receipt is the fee charged by your card issuer. 

It's important that Martz Bus is able to reach you before and during a tour when necessary. If there are any changes to the itinerary before we depart, we may call you or email you. When we are on a trip, it may be necessary to notify you of any last-minute changes. 

We choose our overnight accommodations based on location, value, cleanliness and dining facilities, where needed, and recommendations by past guests and tourism professionals.

You may make special requests regarding your lodging and we will do our best to accommodate you when possible. For instance, the number of hotel rooms with two beds are often limited. If you would like to request a room with two beds, please do so at the time you make your reservation.

You are responsible for any costs incurred at the hotel such as movie rentals, room service, long-distance phone calls or any other amenity not included in the tour description.

All hotel taxes and occupancy fees are included in the price of the tour.

Martz Travel does not require you to provide identification though it is always a good idea to have identification with you when you travel.

Some venues, including casinos and federal and military installations, require guests to provide government-issued, photo identification. This will be noted in the tour description.

If Martz Bus travels outside of the United States, you will be required to produce a valid passport. This will be noted in the tour description. 

Every Martz Travel tour includes a “Things to Know” page that describes, to the best of our knowledge, how much walking you should expect on each tour. Please look for “Walkability” on that page. 

We welcome the use of electronic devices and cell phones on our buses. We ask that you are considerate of other passengers while using your device.

Charging outlets are available on our buses.

If your group would like more information about group travel, charters or organized tours please fill out this form:

 Request for Group Travel Presentation 

You must be at the pick up location and be ready to board at least 20 minutes prior to the scheduled departure time.

Martz Bus does offer Tours and Travel rewards, please contact us to learn more. 

In the event of weather cancellations or delays we will contact each person on the scheduled trip or tour.

Please see our complete list of what you are, and are not permitted to bring on the bus

You are more than welcome to travel with us without bringing anyone. A large number of our travelers join trips on their own. Our small-group format makes it easy to meet other people on the tour and have great experiences exploring.

Our group vary in size depending on the tour or travel plan. Feel free to contact us with any questions or concerns you may have.

Yes, gift cards are a great way to share your love of travel experiences with friends and family. You can purchase gift cards by clicking this link.

 No, just provide the driver or tour coordinator with your name and we will give you a passenger packet as you board the bus. These envelopes will include your seat number, tickets, itinerary, contact number and any other information you need while on the tour. 

 Passengers on multi-day tours are limited to one bag per traveler. Multi-day tour passengers will receive Martz Bus luggage tags about a week before the departure date. Please put your name and cell phone number on the tag and make sure it is attached to your luggage at pickup. Baggage handling is provided by the hotel when noted. If you need assistance handling your luggage, please notify the tour coordinator or driver. 

You may bring a small cooler and carry-on bag onto the bus – no glass, please. We ask that you store items under your seat or in the overhead bin so that you do not block the aisle. 

All multi-day tours and most day trips are staffed by a Martz Bus Travel coordinator. You will be provided with a contact phone number. When a tour coordinator is on the trip, it is that person's responsibility to handle all tour details while traveling. Please reach out to our tour coordinator with questions, issues and requests.

Some day trips include coordinators. If there is no coordinator and you must reach someone from Martz Bus, please call our dispatch center at 570-821-3875 and they will be in touch with our motorcoach operator. 

After your reservation is confirmed, you will receive a confirmation via email. Please hold onto this. At the bottom of this email is a link to “Manage My Booking.” You can follow that link and update your information at any time.

If you are joining us on a multi-day tour, you will receive luggage tags and a final itinerary in the mail and via email about a week before the departure date.